>> > > Marcia: A MOM OF 3 IS SPEAKING UP ABOUT HER TRAVELING PROBLEM AT TORONTO” S PEARSON AIRPORT TERMINAL. JENNIFER MCDOUGALL AS WELL AS HER THREE YOUNGSTERS MATURED 15, 7 AND SIX MONTHS OLD WERE REQUIRED TO SLEEP ON THE FLOOR AFTER THE FLIGHT TO AUSTRALIA WAS DELAYED. JENNIFER JOINS ME WITH EVEN MORE WITH EVEN MORE ON THE TALE. JENNIFER, RETAINING IN MIND WE” RE ON TV TIME, TELL US WHAT OCCURRED AND ALSO WHAT BROUGHT ABOUT YOU SLEEPING ON THE FLOOR WITH YOUR CHILDREN AT THE FLIGHT TERMINAL. >> > > SO I– OUR TRIP WAS LATE LEAVING VANCOUVER AND SO THEY FLEW US TO TORONTO WITH A TRIP WITH A RESORT PROMISE AS WELL AS HOTEL COUPONS AND ALSO FOOD VOUCHER GUARANTEE TO United States WHEN WE GOT HERE IN TORONTO WITH A FLIGHT OUT IN THE MORNING.WE OBTAINED TO TORONTO
. I WAS TREATED VERY, EXTREMELY POORLY BY THE STAFF THERE. THEY WERE VERY, REALLY UNHELPFUL TO ME AND ALSO MY 3 CHILDREN. I ASKED THE MAN WHAT WAS I EXPECTED TO PERFORM IF I COULDN” T GET A RESORT AND A TRIP WITH MY KIDS, SLEEP ON THE FLOOR? YEAH, THAT” S WHAT I WAS DESIGNED TO DO. THEN THEY CANCELLED MY EARLY MORNING FLIGHT AND ALSO TOLD ME I COULDN” T FLY OUT UNTIL TUESDAY. BEING STRANDED AT PEARSON FLIGHT TERMINAL FOR 3 DAYS, I COULDN” T BEAR TO DO THAT TO THEM. I ASKED TO BE FLOWN TO HALIFAX. THEY FLEW ME TO MONTREAL AND AFTER THAT MY FLIGHTS GOT CANCELLED IN MONTREAL AS WELL AS I HAD TO SPEND THE NIGHT IN MONTREAL AS WELL AS AFTER THAT FINALLY MONDAY EVENING I GOT TO HALIFAX WHEN I WAS DESIGNED TO BE IN SYDNEY, NOVA SCOTIA ON SATURDAY NIGHT. SO I” M STILL STREAKEDED IN HALIFAX AND STILL NOT IN SYDNEY AS WELL AS NOW WEDNESDAY. >> > > Marcia: OH, MY GOSH. >> > > STILL HAVE NO BAGGAGE. MY LITTLE GIRL” S BRACES ARE IN THE LUGGAGE WHICH IS MESSING UP HER ENTIRE THERAPY PLAN AS WELL AS IT” S BEEN AN OUTRIGHT PROBLEM.>> > > Marcia: WHAT IS THE RESPONSE FROM AIR CANADA ABOUT YOUR EXPERIENCE? >> > > ABSOLUTELY NOTHING. THEY PLACE” T REPLIED TO ME IN ALL. >> > > Marcia: SO TELL US– I HEAR YOUR INFANT. TELL US HOW YOUR KIDS ARE DOING? I TIN” T EVEN IMAGINE HAVING TO APPEARANCE AFTER 3 KIDS AT THE AIRPORT. >> > > MY 7-YEAR-OLD NEVER WISHES TO FLY AGAIN. HE DOESN” T KNOW THIS– HE ASSUMES THAT THIS IS WHAT” S GOING TO HAPPEN WHENEVER WE TAKE PLACE A HOLIDAY. SORRY. HE JUST– HE NEVER INTENDED TO RAVEL ONCE AGAIN. COMPLETELY TRAUMATIZED BY THE ENTIRE SCENARIO. >> > > Marcia: RETURNING TO AIR CANADA, ARE YOU IN COMMUNICATION WITH THEM ABOUT YOUR LOST BAGGAGE OR ANY KIND OF COMPENSATION? >> >’> I ‘ VE SENT THEM TWO E-MAILS THUS FAR. I” VE BEEN TRYING TO TRACK MY LUGGAGE.NOBODY IS GETTING BACK TO ME. EVERY TIME I CALL THE CLIENT SERVICE LINE THEY TELL ME TO SECOND AN E-MAIL TO CLIENT RELATIONS AND ALSO OBTAIN IT CLEARED UP THIS WAY. A 2 TO THREE-HOUR WAIT TO TALK WITH SOMEBODY ON THE CONSUMER LINE AS WELL AS THEY” RE NOT EXTREMELY USEFUL WHATSOEVER. NOBODY IS RETURNING TO ME. I HAVE NO CONCEPT HOW TO SET ABOUT THIS. >> > > Marcia: WHERE DO YOU THINK POINTS CELEBRITY TODAY FALL APART? >> > > OUR FLIGHT FROM WHITEHORSE LEFT LATE SINCE THERE WAS BOARDING PROBLEMS AND AFTER THAT WHEN WE WERE ALMOST ARRIVED IN VANCOUVER THE STEWARD CAME AROUND AND TOLD United States THEY SPOKE TO VANCOUVER AND VANCOUVER WAS GOING TO HOLD OUR FLIGHTS FOR US BECAUSE THERE WAS A WHOLE LOT OF INDIVIDUALS CONNECTING. MY TRIP WAS– MY AIRCRAFT WAS SCHEDULED TO LEAST AT 9:00, I REACHED EVICTION AT 9:03 AND ALSO MY PLANE WAS GONE. >> > > Marcia: DID YOU SEE ANY PERSON ELSE THAT HAD TO REST ON THE FLOORING AT THE AIRPORT TERMINAL? >> > > OH, THERE WAS PEOPLE RESTING ON THE FLOORING EVERYWHERE.SO MUCH BAGGAGE
PARTICIPATED IN. MUST HAVE BEEN 500 SUITCASES ON THE FLOOR WITH NO ONE CARING FOR IT. THERE WAS TRAVEL LUGGAGE EVERYWHERE. IT WAS AWFUL. > > Marcia: I HEAR YOU> ON THE EMOTIONAL TOLL. I ‘ M WONDERING WHAT THIS HAS COST YOU. HAVE YOU HAD TO TACKLE ADDITIONAL COSTS AS An OUTCOME OF THIS? >> > > OH, DEFINITELY. ABSOLUTELY. EVEN JUST THE GAS FROM THE FLIGHT TERMINAL THE HOTEL I HAD TO BOOK WHICH WAS $250 A NIGHT, A $25 CAB TRIP. MY CHILDREN HADN” T HAD GARMENTS SO I NEEDED TO INVEST $ 200 ON CLOTHES. I LACKED DIAPERS FOR MY 6-MONTH-OLD SO HE HAD TO REST IN THE SAME BABY DIAPER OVER NIGHT SINCE I HAD NO METHOD TO ACCESS STORES OR ANYTHING BECAUSE SICKNESS WAS FAR TOO LATE FOR ME TO GO ANYPLACE TO GET HIS BABY DIAPERS. HE NEEDED TO REST IN THE VERY SAME BABY DIAPER OVERNIGHT AND ALSO RIGHT INTO THE NEXT DAY TILL I COULD FIND A STORE TO BUY SOME.
>> > > Marcia: WHEN IS HOUSE FOR YOU, JENNIFER? I WAS INITIALLY EXPECTED TO FLY TO SYDNEY, NOVA SCOTIA. CURRENTLY A FRIEND OF MINE IS ACTUALLY DRIVING UP RIGHT HERE NOW TO COME CHOICE United States UP AND TAKE US DOWN THERE. THERE ONCE MORE, MORE PRICES FOR FUEL FOR HER AHEAD AS WELL AS DO THAT BECAUSE THAT” S WHERE I SCHEDULED MY TICKET TO GO. GAS” S NOT INEXPENSIVE TODAY TO ENSURE THAT” S GOING TO COST ME ANOTHER PERSON NUMBER OF HUNDREDS OF DOLLARS TO REACH WHERE I WAS INTENDED TO GO ORIGINALLY, SUPPOSED TO BE FLOWN THERE WITH AIR CANADA. >> > > Marcia: ARE YOU PLANNING ON CIRCLING BACK WITH AIR CANADA LOOKING FOR COMPENSATION? >> > > OH, I AM DEFINITELY GOING TO ELIMINATE FOR MY CASH BACK. DEFINITELY. AS WELL AS PAIN AND SUFFERING AS WELL AS EVERYTHING I” M QUALIFIED TO I DESIRED BACK. I WILL NEVER FLY AIR CANADA AGAIN.NEVER IN MY ENTIRE LIFE. > > Marcia: JENNIFER, THANKS> A LOT FOR SHARING YOUR TALE WITH United States. SUCH A NIGHTMARE. JENNIFER.
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