Being positive, in an unfavorable situation,
does not make you ignorant. It makes you a team gamer. Are you ready? Three claps. [Slaps] Two claps. [Slaps] One clap. [Slaps] One, 2, 3, synergy. My name is Jesse Medina, and I'' m the entrance hall attendant right here at HHSC. What I do is aid clients. I attempt to discover out specifically what they'' re right here for: SNAP advantages, their Medicaid, their disability, do they have to hand over pending job, do they need to speak with a supervisor. … and your little girl up on the computer system. We’ll do one TANF and also we’ll do one adult Medicaid. Customers do not want to hop on the computer, yet I attempt to obtain them out of line and get them online.I try to motivate them to make use of the online solutions to apply. So, whatever the requirement, I attempt to load it. We sort of prep the case prior to they most likely to the case consultant. There is no normal day. Right here in the entrance hall, anything can happen. We deal with a bunch of diversity, a lot of culture, different youngsters, different childhoods, different way of livings. I might be babysitting one minute. I can be breaking up a disagreement. I could be aiding a person with a kid. 7 years ago, I supplied a child in the shower room. [Jesse] No unanswered questions? [Advantage recipient] Every little thing answered. All right. Thanks so much. I'' m extremely pleased with my work,'and I ' m extremely pleased of what I do. When I can walk right into H-E-B in this zip code, as well as people call me the food-stamp-man, as well as they run and also hug me.When clients
come and also leave me an invitation to a college graduation. It'' s the partnership I construct outside these walls. If I can alter one life in a day, I'' ve currently earned money something that cash can not acquire. The life I live today started in this company. I as soon as patronized. I strolled through those doors searching for food stamps, seeking assistance. I was homeless. The situation consultant that interviewed me, he dealt with me like an individual. I saw his passion. When I walked away, I stated, “I want to be simply like him.”” I wished to help HHSC and also make a distinction. And also I'' m right here.
