[ music playing] NARRATOR: There’s turbulenceeverywhere on “Airline.” It’s a rutted go in Chicago. We’ve purchase our tickets. We had reservations. Since April! Since April! NARRATOR: Gina goes withthe flow at 37,000 feet. Ew! It’s pretty gross. It’s all over the seat. NARRATOR: And there’s aspit and run in Houston. That person spat onthe older color person .[ spitting] Like that. You are aware of you spit.[ MUSIC – MIKE PALMER, “CLOSERTO YOU( 37,000 FEET) “] MIKE PALMER:( SINGING) 37,000 hoofs is not quite high enough to get me a little bit closer to you. Put me on a jet-propelled plane. Lose my psyche. Go insane. Got to come closer to you. NARRATOR: In Houston, a manhas been detained by police after an accident on aflight from Baltimore. That guy spat onthe older blacknes guy. The guy you watched right therespat on that older black guy back there. He was coming off theplane, and because he thinks he began a commotion, he spaton him and ran off the plane. NARRATOR: Wanda stepsin to get the details. And you’re detain them? Yeah. You should be runningafter the chap that spat. Are you involved in this? Yeah, I am involved in this, but I’m not arrested and detained. He was there. OK? I’m not confine you.OK. I know you’re not. – First of all— I know you’re not. All I’m going to do isfind out what happened. OK? – OK. Do you know who youshould go and talk to? I was not there. There’s a person up therethat security is containing. Somebody extended after him. Well, you should talk to him. Someone after him. Instead of worrying abouther, who tried to stand up for an 80 -year-old gentlemen.All I’m trying to do isfind out what happened. He’s 80? If somebodywould explain to me what the hell happened, andthat’s what she was doing before you interrupted. We’re going to– This has get out ofcontrol, because all I– I was just trying to getwhat happened from you guys. So get this, at theend of the flight, the older pitch-black guy issitting there with his wife. This white guy who’ssitting in front of him, as soon as the doors open– Spat. Spitting on him, andruns off the plane. Nick, this is like– This is 2005. This is like– This man was spat on. I’m not kidding. 80 year olds. MAN: This is likepre-Martin Luther King. Let’s go talk to the guy. The older black guy is up therewith the person who spat on him. Release the seat belts.Release seat belts. Exit blocked. Go another way. Move, move, move! Come this method. NARRATOR: Gina Terrano hasundergone intensive training to become a flight attendantand transferred with flying colors. Four oxygen masks will dropfrom the section overhead. Pull down on the maskuntil the elastic tubing is perfectly widened. Place the mask over your noseand mouth and breathe normally. Secure the mask withthe elastic strap. After the fourweeks of training, that’s when theypresented the backstages. So yes, I washonored and relieved. It was a bunch ofmotions– happy, evoked. I started tearing up. You know, I couldn’trun my mascara. Woo. I need a material. It made a good deal to getused to at first.But being on the plane, youknow, I have no ailments. I desire it. Most new flight attendantsare nervous and clueless. And she’s neither, soshe’s doing a very good job. They see that you’redoing something wrong. You know, they give youconstructive denunciation on just how to be, you know, better.( NEW YORK ACCENT) Coffee. Coffee.( NEW YORK ACCENT) Are you talking to me? Everyone picks upon my New York accent, because I was born andraised in New York. She’s funny. When I first flew with her, I belief she was joking.Everyone makes like I’mLatino, or Puerto Rican, or Greek. I get that a good deal. But then they’re like, oh, you’re from New York. Oh, you’re Italian. NARRATOR: InHouston, the policemen are called to deal with the incidentagainst passenger George Baltimore. The humankind that’s sitting overthere in blue-blooded, a white man– I’m so ashamed– spaton him, spat on him. Oh, bless his heart. 73 -years-old, he was spat on. All the things, youknow, he probably lived through civilrights, everything. 73, and look what he hasto go through in Houston. And Houston is themost awesome city. He didn’t disrespect you. He disrespected himself.You know what I necessitate? He degraded himself. To spew on someone. And disrespected himself. In front of thewhole aircraft. And he better thankgod it wasn’t me that he spit on, because I tellyou, they would have had to– security would havehad to take me out. It was just wrong. It’s just racismis what it is. 2005 and stuff likethis still exist? Do you believe that? I don’t, but it does. And my son’s in Iraqfighting for men like that who spit onour senior citizens? No. George. Bless you. Enjoy Houston, sir. Bless you, more. Oh, expressed appreciation for. Adeline, you enjoyHouston, newborn. OK? NARRATOR: George giveshis place of the legend. He says, have a nice day. And I said, I sure willnow that you’re going. And he turned aroundand spit on me.[ spewing] Like that. You are aware of you spit? That’s what he did. He spewed on me in my face. He guide, and I tried to comeup here and caught him. I time wish I had caught himsooner before international airports beings came him.I would have spit backon him, a whole lot more. The gentleman who spatwouldn’t arrange his chair to give another client area. And the only reason that Mr.Baltimore actually got involved was because his wife askedhim to ask the gentleman to straighten up his seat. And the gentleman wouldn’tmove his seat at all. She’s upset. He really turned aroundand spit on me. You have to know a lot morethan time peanuts and Coke. NARRATOR: Gina’s observe thejob’s not always glamorous. There was an accident. Someone had an accidentin the figurehead lavatory. My passenger justbroke the news to me. WOMAN 1: Nice. Yeah. Lovely. I never had to clean-living alavatory since I’ve been here. So I’m– ew– scared. It’s all over the seat. I need a mask. I certainly do. NARRATOR: It’s abusy epoch at Midway, and passengers are finding longlines all over the airport. After attending acooking conference, Kayla Peterson andher kitchen compadres are heading home to Omaha, but making little progress. Why is it a 2 and ahalf wait downstairs? Because it’s a lotof beings traveling.It take us an hourto get to security. This is a busy summer. There’s like 20 ofus that they left. And we got stuckout in that chaos. PASSENGER ASSISTANT1: At check-in? Yeah. You guys need to redosomething about that. You can always write a letter. KAYLA: Don’t worry. I probably will. You can always write a letter. We had a 9:40 flight this morning. We get here at 7 o’clock. We get downstairs. We waited 2 and a half hours. When our flightplane was leaving, we were still checking in. Then we got to security, it wasanother hour and a half wait. And they are overbookedby 10 on each flight, so we will probablynot get out today.NARRATOR: From thesame meeting and in the same situation isJodie Bowden and her posse from Philadelphia. We’re hostages.[ laugh] We merely want to go home. We all miss our boys. We’ve been here all day. 3 hours in line in theparking garage, snaked around. Yeah. I’ve never had to wait ina parking garage before. We “ve got five” more womento get on two more flights, and they’re all amply sold out. And we’re not beingoffered compensation, even a beaker of coffee , not a thing.You’re five members of 27 other peopletrying to get to Philadelphia on missed flights becauseof threads this morning. NARRATOR: But will they all makeit onto the final two flights? In Houston, the details ofthe striking spitting and lope are falling into place. It was total chaos, becauseoriginally when I first got the call, they said it wasabout some containers being checked in the jetway. So that’s what I wasprepared to deal with. I wasn’t prepared todeal with all of this. They went to Baltimore to seetheir grandson that just got back from Iraq. So of course, you know, a happytrip turned into a ordeal. NARRATOR: The police havetaken the three men in question into custody. WANDA: He asked Mr.Baltimore, well, I hope you had a pleasant expedition. And Mr. Baltimorereplied, saying, well, I did now that you’re gone. And then, supposedly, hewent and spitting on the guy, Mr. Baltimore’s face. I talked to my department negotiator. He said that it was actuallya Tic Tac that he spat on him.He strolled off theairplane preferably briskly. And that’s when Mr. Baltimoregot off and proceeded after him. I flowed up the jetwayand tried to talk to him. He stopped for a secondand said all that happened was a Tic Tac fellout of my mouth. I told him that I didn’treally feel his fib. He followed him up thereto a insurance checkpoint. And they announced HPD. And I’m not a referee or jury, but if you do that, I certainly do think that you shouldhave to answer it. I did encounter HPD make him apart. I don’t know what’sgoing to happen to him, but he should nothave said and done. NARRATOR: Back at Midway, spirits are beginning to boil over with the Philly chefs. Dejected, you know? No. Just really pissed. I’m really mad, really upset. There was very littlesympathy, very little understanding, very little”I’m sorry for your statu, ” simply “I can’t do anything.” JODIE: Don’t worry. We’re working on it. I can’t do anything. NARRATOR: As anotherOmaha flight leaves Kayla and the cooks behind, theydemand a little compensation from the airline.Give us like $200 for meat. We’re starving here. I can give you afood voucher, but it has to be used allat the same place. NARRATOR: Meanwhile, the Philly chefs witnes someone’s poachedone of the last seats. He called the 800 numberand changed his booking when there were still seatsavailable on this flight. It’s incredible. I don’t understand how hegot a seat when none of us were able to get a seat. We’ve been told it’s sold out. We’ve been on standbysince 8 o’clock this morning. And overbooked. When it firsthappened this morning, he announced immediately to the8 00 crowd or got to get his laptop. Why didn’t anyonetell us we could try to get a seat earlier today? I entail, we’ve been goingfrom entrance to gate to gate. We’ve been followingthe[ inaudible ].. Nobody ever tells us anything. Now there’s maybeonly four seats there. So one of us is going to be leftall by themselves in Chicago now, and I’m nothappy about that. If there was oneseat on that plane. One of us isgetting elected off.One of us should havebeen on it , not that chap. You have standbypeople standing here that have been on an 8: 50 flight in the morning. PASSENGER ASSISTANT2: These people have had their reservation. That doesn’t– We’ve purchase out tickets. We had reservations. Since April! Since April! We had reservationsat 8: 15 in the morning. PASSENGER ASSISTANT 2: OK. But they were onearlier flights. OK. We is impossible to get two of you on. I have two sits. GINA:( SINGING) We’ll becoming through the cabin one last-place term. NARRATOR: Meanwhile, at 37,000 paws.( SINGING) So finish up yourdrinks, and you’ll be fine.We want bowls, cans, and glass, and all those other trashes, so go ahead and passthem to the aisle.[ praise] They don’t know it’s meyet until I walk out. NARRATOR: It’s all ina day’s work for Gina.[ music playing] Bye. Thank you.[ music playing] Bye. Thanks. Bye. Thank you.[ music playing] Bye. Thank you.Bye. Thank you. Bye. Thank you. Bye. Thank you. NARRATOR: But as the day drawsto a close, Gina’s flight punches some serious agitation. Captain( ON INTERCOM ): –flight attendants to stay sat forthe[ inaudible ].. Please, do checkyour belt’s fastened. NARRATOR: After 10 hours at Midway, the Philly five becomethe Philly three. PASSENGER ASSISTANT 2: Which twoare going to go on this flight? Kathleen and Elizabeth.WOMAN 2: And Elizabeth. So that’s it for standby? I’ve got a room to stay in. I’m not obsessed. Oh, the plane is going. Goodbye. WOMAN 3: Goodbye. WOMAN 4: Goodbye, Liz. Goodbye, Kathleen. NARRATOR: But they may haveto bed down at international airports. But the hotels are booked up. How’s that? They’re all booked up. Because our own inn that wechecked out of that we could have stayed in and had anotherday to sight see told us, oh, we’re booked up tonight. Good thing you guys are leaving.[ music playing] NARRATOR: At BaltimoreWashington International, Sue Lee is reminded thatdrinking and flying don’t mix. So I’ve got to get thiscleaned up down now. NARRATOR: It’s just a questionof finding the criminal. SUE LEE: If he’sintoxicated, he’s not get the hell out of there any aircraft. I can tell you that. Now I’m waiting toapproach this fare. He’s definitely intoxicated. We’re going to have to stop himfrom getting on the aircraft. Sir, can I talk to youfor a minute, delight? Sir. Can I talk to youfor a minute, please? We had a patch of turbulence.Air traffic controldidn’t caution the aviators so he could sit us down. And we were up, coming sucks. But everyone’s OK. If you’re up and you’re movingabout the hovel, what you do is you go up to the ceiling. You come disintegrating down, and then you go halfway. NARRATOR: Theturbulence is over, but it’s affectedGina’s conduct. I shafted all. I don’t know what I did. So now I’ve got to askeveryone what they . So I merely have aplate full of alcohols. Sorry about that. What an jerk. FLIGHT ATTENDANT( ON INTERCOM ): Maiden and gentlemen, as we utter our finaldescent down into Ontario– I didn’t getall my boozings out. FLIGHT ATTENDANT( ON INTERCOM ): Raise your set back and tray table to their full, upright importance. I knew it.FLIGHT ATTENDANT( ON INTERCOM ): Make sure anything you brought onboard thisairplane tonight– The whole toiletthing, and then I didn’t get out the drinks. But you know what? We were sitting for 20 times, so it happens. They understood. They fell asleep. They don’t probably even know. So we’ll keep it like that.[ praising] NARRATOR: At Midway, the Omahachefs have hit the jackpot. We went to customer service, and Karen helped me out there. And she got usflights manipulated around. So St. Louis, wecould go to St. Louis, and then we could go to Omaha. And she got peopleto give vouchers up so we could get on the plane. And I foresee the majority of members of us thatgot left this morning are going to get on, all 20 of us. So that’s exciting. We’re still waiting. What did you do? What did we do? We’ve been here since 8: 00. We’ve been here since7: 00, and we talked to Karen. Customer service. She’s awesome. Yeah. Bye! We love you! What are you going– I mean.One more chance tonight. KAREN: I have to takecare of my Omaha parties, and then Philadelphia isnext on our schedule, I promise. We’re going. We’re going home. NARRATOR: The Phillythree corner Karen. Nothing that we could dois going to compensate you for your time today. Nothing. I’m sorry. I necessitate, I don’t have time. We’re absolutely not willing– But I can give you a apartment. I can do a hotel for tonightand got to get on the first flight in the morning. NARRATOR: But they cling tothe hope of getting home today. No, I’m still waitingon that next flight.We’re on that wait inventory. NARRATOR: In Chicago, Carrieis pulling Ellen Dary and John Omersinski from aflight to Tampa. They boarded the planewith a beer in hand, triggering fears thatthey’re intoxicated. A much of the times whenthey see that alcohol cup, it really places up thered flag immediately. And they just automaticallystart to think. And then formerly they’ve draw thatcall, if that’s it, that’s it. We have no say in it. That was freaky. It was weird. JOHN: Everyone’sparanoid, I suspect. Don’t cry. CARRIE: Hey, Tone. If you didn’t previously getthat handbag, you can let it go. JOHN: It’s just the mode it is. The human at thebar over there, he said that you could walkanywhere in the airport and drink.We walked through. The first escort said, drinkyour beer before, you know, we sit down. And we did that. We sauntered all the way tothe back to the stewardess, passed her our emptycups, and had a seat. 4 or 5 minuteslater, they came up saying that we were drinking, or how do you call it? Intoxicated. NARRATOR: Ellen’s enterprise dependson her oblige it dwelling tonight. JOHN: It sucks. I take care of[ inaudible ]. Getting four daysoff is a big ask. NARRATOR: Back at BWI, soldier Demetrius D. Harold may not make it backto base this evening. I got a report that when theybrought you off the aircraft, that you were very intoxicated. I’m a lot better now. Well, I see that yougot sick over here. I’m not going tolet you fly tonight. You can fly tomorrow, but Ican’t let you fly tonight.Well, I have toget back tonight. Well, I can’tlet you go tonight , not as intoxicated as you werewhen you came off that flight. And as sick as you’vebeen, it’s too risky. I’m really good now. No, I can’t make love. I’ll have to stay– You have to stay here. Excuse me, ma’am. You have to stayhere in Baltimore. He can’t stay where you are. He’s got a[ inaudible ]. – That’s what I’m saying. I have to– Well, excuse me, sir. This is between thispassenger and myself, and not between you to come andtell me what he can and cannot do.We have what we callan eight-hour rule. You can’t fly for eight hours. So therefore, I cannotput you on an aircraft. You may think it’s out ofyour system, but it’s not. It’s going to intensifyright back again. NARRATOR: But will Demetriusobey Sue Lee’s orders? WOMAN 5: All of us– All of us together get the hell out of there? 10%. NARRATOR: Back atMidway, Karen comes to assist the Philly three. We do have some purchasers thatwe’ve stranded at the airport due to long lines this morning, and they’ve been here all day.If you could volunteerand make the compensation and devote the night ina hotel and go out early in the morning, we wouldreally appreciate it, and the customers thatwe’ve stranded here all day would really appreciate it. Jodie Bowden.[ cheering] Yay! Debra Thompson. Yay! That’s it. Have a good one.[ laugh] ARLENE: Kevin, you’re not that charming. Arlene Jones. Yay! High-five! Yay! There was a small group ofwomen that, again, were very upset that there weren’treally numerous options for them. Standby was not looking good. Yay![ laugh] We did look atsoliciting people that wanted to stayovernight in a inn rather than forcing them to. Yay! KAREN: So they resolved upgetting home tonight. Again, it’s been along daylight for them, but I know they appreciated it. But they were stillvery upset with us for probably everythingthey went through today. NARRATOR: Meanwhilein the terminal. The power is if you deniedsomebody delirium, that’s 8 hours, but I don’t– frankly, I don’tthink you guys are.You’re not intoxicated at all. I “wouldve been” morethan cozy set you guys on the 8: 05. That would be no problem. And I would give you dinneror something now, just for the drawback. NARRATOR: Their flightdeparts in 14 times. But are Ellen andJohn very confused by their free dinner? We’re going to lookfor John and Ellen. Their 8: 05 is boarding, and they’re not down there.[ music playing] What do we do?[ music playing] NARRATOR: At BWI, Demetriusis being deserted.Now, are you going togo on the aircraft? Yeah, I’m going. OK. Yeah. Have a good one, somebody. Hennessy andflying doesn’t concoction. I’m coming from Baltimore. I’m headed to Norfolk, Virginia. That’s where I was honcho. So unfortunately, I have tosleep in the reces somewhere. He “says hes” feels betternow, but I told him– I said, due to theeight-hour rule, I can’t settled him on the aircraft. Do you have yourboarding card, sir? Yes. Why, certainly. I’m feeling immense now. I still wasn’t able to flytonight, regrettably. I’ll have to go sleepdown with the others down following the adjournment of the rank. I make, right now, Imean, he thinks it’s funny, but reality hasn’t set in yet.Well, I have a flighttomorrow at 8 o’clock, so– 7 o’clock, so I guessthat’s when I’ll leave. Once he getsthere in the morning and has to explainit to his officer, he’ll realize it wasn’t so merriment.[ music playing] NARRATOR: At Midway, John has been unearthed. Time to go. Let’s go. It’s boarding down there. She went to the restroom. OK. They’re getting readyto board, so we just– Oh, actually? We went down there to getyou, but you weren’t there. NARRATOR: But as the8: 05 retirement nears, there’s no sign of urgencyfrom Ellen and John. Hopefully theydidn’t drink too much, and hopefully they’llstart moving soon.[ music playing] May I have your attentionin the terminal, please. This will serve as yourfinal boarding request. Ellen Dary and John Omiski, satisfy report immediately to gate B20 for the departureand flight to Tampa.Last two. All claim. Thank you. Thanks. You guys are OK. Same seat, same station. It’s always the same thing.[ music playing ].
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